On this page:
Agent Certification Training
All licensed Agents wishing to participate in the kynect State-Based Marketplace will need to complete the onboarding and training hosted by the Commonwealth of Kentucky to provide application and enrollment assistance to consumers.
Agent Onboarding Process and Materials
The links below provide valuable information and instructions on the onboarding process for new Agents and the My Purpose LMS.
Getting Started with kynect health coverage:
Documents and guides related to onboarding as an Agent to kynect health coverage.
Overview of the Agent onboarding process and includes detailed steps for Agents to onboard to KHBE's systems and programs.
Overview of the 3-day process to access KOG, complete the Agent training, and access Agent Portal.
Steps to complete the identity proofing process which may be required to access Agent Portal and the Self-Service Portal.
A booklet that details the transition to Medicare process.
Overview and detailed steps of how to access the MyPurpose Learning Management System (LMS).
Frequently Asked Questions regarding the MyPurpose Learning Management System (LMS).
Link to the Department of Insurance Licensee Search webpage.
Agent Medicaid Process
Agent payment process for Medicaid Appplication. Includes information on how to revieve compensation.
Agent Medicaid payment agreement between Division of Health Plan Oversight and Licensed Kentucky Insurance Agents.
Template for new vendors.
Agent Telephonics Line Onboarding
kynect on Demand
kynect on Demand Micro Video
Remote Identity Proofing (RIDP)
Intended to instruct Agents on the process of completing the Remote Identity Proofing (RIPD) during an application.
Designed to help users complete the necessary steps for Manual Identity Proofing to verify the identity of users with KOG Accounts that have previously failed the Remote Identity Proofing Process.
Manual ID Proofing. If an individual has failed RIPD process and the Experian help desk, DCBS workers/kynectors may use the following Manual ID proofing process to assist the individual.
Quick Access Resources:
FAQs, one-pagers, and short guides.
Frequently asked questions regarding Kentucky Online Gateway, kynect health coverage, and Agent Portal.
High-level list of the Agent role in kynect health coverage.
High-level overview of the main tabs in Agent Portal, what is viewable, and actions that may be taken.
High-level list of the Contact Center role in kynect health coverage.
This table lists the types of countable and non-countable Income for MAGI Medicaid.
High-level list of the DCBS role in kynect health coverage.
High-level comparison of the kynect benefits and kynect health coverage Prescreening Tools.
Description and contact information for kynect health coverage topics.
Steps for Agents to associate with existing and new client cases via electronic or verbal consent.
High-level overview of how to upload documents, create Prospects, create a quote, and reassociate with Clients.
Renewing Delegate Agents in Agent Portal.
High Level Overview of actions Agents may take and important reminders for Clients
Instructions for Agents to revise their spoken languages, methods of contact, hours of availability, or proximity to public transportation.
High-level overview of the Professional Services Line (PSL) best practices.
Overview of how to apply and update Advance Premium Tax Credit (APTC).
Overview of how to update existing Qualified Health Plan (QHP) enrollments in the Enrollment Management Module.
Overview of immigration eligibility and criteria for QHPs, APTC, and Medicaid.
Overview of income verification.
Overview of the Enrollment Management Module.
Information on the Special enrollment status message.
Quick Reference Guides:
Training guides with step by step instructions for navigating different aspects of Agent Portal and kynect health coverage.
Detailed steps for accessing SBM Agent Training Guides.
Detailed steps for navigating the benefits application within kynect benefits.
This document provides step-by-step guidance on clearing cache (cookies)/browsing history in Google Chrome.
Detailed steps for accessing the paper application forms for Medicaid/KCHIP/Qualified Health Plans/Payment Assistance.
Detailed steps for navigating the kynect benefits Prescreening Tool and the Browse Plans feature for MCOs.
Detailed steps for navigating the kynect health coverage Prescreening Tool and the Browse Plans feature for QHPs.
Detailed steps for navigating the SHOP eligibility application and how to use the SHOP calculators.
Detailed steps for accessing vision insurance offered through kynect health coverage.
Various scenarios for using the Quoting Tool in Agent Portal with detailed steps.
Step by step instructions for Agents to upload Client documents to Agent Portal and kynect benefits.
Provides quick access to key information related to MCI Member Match task for Agents and kynectors in kynect.
An important component of determining eligibility for benefits programs, specifically APTC.
Resource to help Agents navigate retrieving report.
OEPY2023 Webinar