2026 New Agents & Brokers
Agents and brokers who are new to the Marketplace this year, or who did not complete plan year 2025 registration and training, are required to take the full Individual Marketplace training for plan year 2026. Check out the guide for new agents and brokers to help you through the registration and training steps.
When registering your account, select 'MLMS: Marketplace Learning Management System' in the drop-down menu.
Agents and brokers who completed plan year 2025 Individual Marketplace registration and training will be eligible to take a new half-hour training for plan year 2026, as well as optional review modules.Returning agents and brokers can take Individual Marketplace training either through the Marketplace Learning Management System (MLMS) or the CMS-approved vendor regardless of how they completed the plan year 2025 training.
Check out the guide below for returning agents and brokers to help you through the registration and training steps and process.
2026 Returning Agents & Brokers
In order to sell ACA On-Exchange Health Plans, you must complete the 2026 Marketplace Registration and Training. Plan Year 2026 Marketplace registration and training for agents and brokers is now available on the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal. There are two separate training sessions for New Agents and Returning Agents. Some carriers still require that you provide them with a copy of your FFM Certificate of Completion, so download a pdf when you finish training.
Not sure if you have fully completed your FFM Registration and Training?
Check your status by clicking the button below.
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Help On Demand is a real-time consumer assistance referral system operated by BigWave Systems that connects consumers seeking assistance with Marketplace-registered, state-licensed agents and brokers in their area who can provide immediate assistance with Marketplace plans and enrollments. The Help On Demand technology is hosted by BigWave Systems.
Only agents and brokers who have completed Marketplace training and registration are eligible to participate in Help On Demand. Throughout the year, you can set your availability or sign on whenever you're available to help consumers – 24 hours a day, 7 days a week with an on-exchange health plan.
How Does it Work?
Help On Demand harnesses the speed of today’s mobile technology to quickly connect consumers with Marketplace-registered agents and brokers. Consumers can request immediate assistance by selecting the Help On Demand link on HealthCare.gov. After the consumer enters his or her contact information, Help On Demand matches the consumer with an agent or broker who is available, speaks the consumer’s language, and is licensed in the consumer’s state.
If more than one agent or broker meets these criteria, Help On Demand directs the referral to the agent or broker who is geographically closest to the consumer. That agent or broker receives a notification from Help On Demand via email, text, and/or app notification, and has 15 minutes to accept or reject the referral before it moves to the next agent or broker in the queue. Visit Help On Demand >
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